CLASS MAKE-UP POLICY
What is a make-up class?
A: When you miss a class we give out students the opportunity to make up a class. Make up's are optional and not owed to the student. They have no cash value and do not count as tuition. Students may not save them up to pay for a month of classes or deduct them towards payment for classes. In the end it is a students responsibility when paying for the month to ensure they can attend the classes they pay for. Tuition paid is non-refundable this policy is akin to what is offered at most learning institutions.
When am I eligible for a make-up class?
A: You are eligible for a make-up if you have notified us at least 24 HOURS prior to the absence. By letting us know we can give your easel space to another student. Cancellations must be made in order to receive a make-up. Each student keeps track of their own make-ups and we are on the honor system for their use.
How do I use a makeup?
A: You need to be enrolled in a class to use a make - up. You can use it in a similar class that is given at a different time or use it to try a completely different class. Just email us to schedule so we can ensure there is space in the class. Again, you must be enrolled in a class to use a make-up!
Can I just add an extra class at the end of my session if a miss a class?
A: Unfortunately no. We can not offer this option for the same reason a gym can't give you a free month if you did not work out at all the previous month. If we did we would go out of business. This scenario would result in us paying staff, teachers and bills for the school to have free classes, something we can afford to do. There are ABSOLUTELY NO EXCEPTIONS to this rule. Thank you for your understanding.
"If you purchased your class on CourseHorse, our cancellation policy applies to your purchase. If you need help canceling or have any questions, please visit CourseHorse (link: https://coursehorse.com/contact-us)."
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